> For the complete documentation index, see [llms.txt](https://helpdesk.augmentt.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdesk.augmentt.com/management/billing-faq.md). # Billing FAQ Answers to the most common questions about the Augmentt Billing Portal — access, payment methods, invoices, charges, security, and supported currencies. {% hint style="info" %} Augmentt's billing runs on Chargebee (with Stripe for payment processing). If anything here doesn't match what you see in your account, contact — billing configuration can vary and this page covers the general, expected behavior. {% endhint %} ## Who can use the Billing Portal? The Billing Portal is only available to your **Main Admin** — the first user created for your Augmentt instance. This restriction exists to keep your billing information as secure as possible. If you don't see **Billing** in the side menu, you are not currently the Main Admin for your account. If you're not sure who your Main Admin is, ask us in chat or email and we'll look it up for you. ## How do I add a payment method? 1. Select **Billing** from the side navigation. 2. Select **Payment Methods**. 3. Fill out your card details and select **Add**. That's it — Augmentt's integration with Chargebee handles the rest. ## How do I update my billing information? 1. Log in to your Augmentt account and navigate to the **Billing** tab. 2. Click the section you want to update. You can update your contact details, billing address, and payment method from here. If you run into any difficulty, contact . ## How can I download my invoices? 1. Go to the **Billing** tab. 2. Select **Billing History**. 3. Download any invoice as a PDF directly from that list. {% hint style="info" %} If an invoice you're expecting isn't showing up, or needs to be reissued to a different billing contact, email or your account manager with the invoice number and the correct billing/AP contact — this is a common and quick request to resolve. {% endhint %} ## When will my card be charged? Your card is charged for the first time on the official start date of your paid subscription, and then again on that same date every month after. For example, if your subscription officially begins on July 4th, you'll be charged on July 4th, then August 4th, September 4th, October 4th, and so on. Each of these charge dates marks the start of that month's "service period." ## What payment options do you accept? We currently accept: * Visa * MasterCard * American Express * Apple Pay * Direct Debit (ACH/eCheck) We are **not** able to accept pre-paid cards, gift cards, cash, or check. ## How secure is your payment authentication system? Our billing and subscription management systems are **PSD2 and SCA compliant**. We use Chargebee and Stripe with 3D Secure enabled. ## What billing currencies are available? Augmentt currently accepts: * CAD * USD * GBP * EUR * AUD * NZD We reserve the right to adjust the foreign exchange rate annually, or as significant market changes occur. If you'd like to use a currency not listed here, contact . {% hint style="warning" %} This currency list and the payment methods above reflect the last confirmed state of the Billing Portal. Currency support and payment processors can change — verify with support if a specific currency or payment type is critical to your purchasing process. {% endhint %} ## A few other things that come up often * **My card was declined / "we couldn't charge your card" notice.** Update your payment method from Billing > Payment Methods as soon as you can — subscriptions can be paused or canceled if a card continues to fail, so don't ignore these notices. * **I need invoices sent to a different email or AP contact.** Send the new billing/accounts-payable contact to (or your account manager) and ask them to update it going forward — this is a routine change. * **I want to cancel my subscription.** Reach out to support or your account manager directly; cancellation isn't a self-service action from the Billing Portal. * **My invoice doesn't match what I expected to be billed for (seat count, usage, etc.).** This usually comes down to a licensing/usage discrepancy rather than a billing system error — see the [License Center](/management/license-center.md) page for how consumption is calculated, and loop in support with the specific invoice number if the numbers still don't reconcile. {% hint style="warning" %} Only your Main Admin can access Billing Portal details directly. If you're not the Main Admin and need billing help, loop them in, or contact support to confirm who holds that role on your account. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://helpdesk.augmentt.com/management/billing-faq.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. 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