> For the complete documentation index, see [llms.txt](https://helpdesk.augmentt.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdesk.augmentt.com/configuration/lifecycle-insights-integration.md).

# Lifecycle Insights Integration

Augmentt's integration with Lifecycle Insights (LCI) lets MSPs audit SaaS software activity across their customers and maintain an inventory of applications in use, feeding into QBR reporting.

{% hint style="info" %}
This integration is enabled on a **request basis** — you initiate the request from inside LCI, and Augmentt's support team turns it on from our side. There's no self-service toggle for this one in the Augmentt portal.
{% endhint %}

## Requesting the integration

1. Log in to Lifecycle Insights.
2. Go to **Administration > Integrations**.
3. Click on the **Augmentt** tile (in the Supplemental Data section).
4. Click **Request Augmentt Access to LCI**. You'll get a confirmation dialog — click **OK**.

At this point a support ticket is automatically opened with Augmentt. While waiting, LCI will show the integration status as **awaiting approval**.

## Once Augmentt enables it

1. Augmentt's support team provides LCI with the access information; LCI notifies whoever requested the integration that it's ready.
2. Log back in to LCI, go to **Administration > Integrations > Augmentt tile**.
3. Go to the **Company Match** tab and match each Active Augmentt company to its corresponding LCI company. Only companies you match here get data synced. Changes here auto-save.
4. Once matched, Augmentt data syncs as part of LCI's nightly build. To sync immediately instead of waiting, use **Integration Status/Request > Sync Now!**

## Where the data shows up in LCI

| Location                     | What it shows                                                                                                                    |
| ---------------------------- | -------------------------------------------------------------------------------------------------------------------------------- |
| User List report             | A green check mark next to a user indicates Augmentt data exists for them; a red empty box flags users with no Augmentt data yet |
| More Reports > Augmentt tile | Full Discover report; defaults to the **App Summary** view (aggregated usage counts)                                             |
| User Detail view             | Toggle from App Summary — usage aggregated by user and application                                                               |
| Report Builder               | Augmentt Discover data is available as a component for any new or existing report template                                       |

{% hint style="warning" %}
User Detail usage data in LCI only reflects the **last 30 days**. Always check the date range shown in the top-right corner of the report before drawing conclusions from it — older activity won't appear.
{% endhint %}

## Common issues

**Integration appears broken after GDAP or M365 integration changes.** If you've made changes to your Augmentt-to-M365 connection (for example, resolving GDAP relationship issues) and LCI data stops flowing afterward, don't assume the LCI integration itself failed — contact Augmentt support to confirm the integration is still correctly linked on our end, since a reconnect on the M365 side can require re-syncing the LCI link as well.

**Confirming the integration actually exists / is still active.** If you're unsure whether Lifecycle Insights integration was ever completed for your account, or it's been a while since setup, ask support to confirm current status rather than assuming — this has come up when internal changes (staff turnover, tenant migrations) leave the original requester without visibility into what was configured.

{% hint style="warning" %}
The exact fields synced and refresh cadence beyond "nightly, or on-demand via Sync Now" weren't independently verifiable in this session — confirm specifics with support or current LCI documentation before publishing as a hard SLA.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://helpdesk.augmentt.com/configuration/lifecycle-insights-integration.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.