> For the complete documentation index, see [llms.txt](https://helpdesk.augmentt.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdesk.augmentt.com/configuration/cloudradial-integration.md).

# CloudRadial Integration

Augmentt's integration with CloudRadial surfaces your Discovered SaaS application data directly inside the CloudRadial client portal, putting it in front of your customers and boosting portal adoption.

{% hint style="info" %}
Like [Lifecycle Insights](/configuration/lifecycle-insights-integration.md), this integration is enabled on request — Augmentt's support team has to turn it on for your account before it will appear as connectable.
{% endhint %}

## Enabling the integration

1. Contact <support@augmentt.com> and request the CloudRadial integration be enabled for your account.
2. Augmentt's support team enables it on our systems, then contacts CloudRadial to enable the Augmentt integration on your CloudRadial portal.

{% hint style="warning" %}
This is a two-sided enablement: Augmentt turns it on internally, *then* coordinates with CloudRadial to activate it on your portal. Expect this to take longer than a self-service toggle — if it's been a while since you requested it, follow up with support rather than assuming it silently failed.
{% endhint %}

## Mapping companies

Once the connection is established between your Augmentt account and CloudRadial:

1. In CloudRadial, navigate to **Partner > Clients**.
2. Use the three-blue-dot menu next to the company name and click **Edit**.
3. Select the **Integrations** tab.
4. Under **3rd Party Add-Ons**, use the **Lookup** field in the Augmentt ID section to find the corresponding company's Augmentt ID.
5. Click **Submit** to finish.

Data for that company will then appear under **Infrastructure > Software** in the CloudRadial portal.

## Where it shows up

Once integrated and mapped, a **SaaS** option appears under **Infrastructure > Software** in CloudRadial, showing SaaS application usage data for the given company.

## Common issues

**Requested the integration but nothing showing up yet.** Because enablement requires coordination between Augmentt and CloudRadial (not a single self-service step), there can be a delay between your request and the integration going live. If it's been more than a few business days, check in with support rather than repeatedly re-requesting.

**Company shows connected in Augmentt/CloudRadial but no data in the portal.** Double-check the Augmentt ID mapping step above was completed for that specific client — data only populates for companies that have been explicitly matched via the Lookup field. A connected integration at the account level doesn't automatically populate every client; each company needs its own ID mapped.

{% hint style="warning" %}
Exact CloudRadial menu wording can shift with their own UI updates outside Augmentt's control — verify current labels against CloudRadial's own documentation if this article feels out of date.
{% endhint %}


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