> For the complete documentation index, see [llms.txt](https://helpdesk.augmentt.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdesk.augmentt.com/back-up/box-backup.md).

# Box Backup

Box's own trash and version history have limits — deleted files eventually purge, and version history doesn't protect you from an account-level problem or a bulk deletion across many users at once. Augmentt's Back-Up module (delivered through our backup partner, CloudAlly) runs an independent, scheduled backup of your Box accounts so you have a separate copy to recover from.

{% hint style="info" %}
Backup tasks are set up and managed in the dedicated backup portal, reached from the **Backup** link in the Augmentt navigation — a separate login from the main Augmentt console.
{% endhint %}

## What's backed up

A Box backup task backs up Box user accounts — their files and folders — including admin and co-admin accounts, provided the connecting account has the right permissions (see below).

## Before you connect a Box account

{% hint style="warning" %}
An Admin account with **As-User impersonation** is required to back up *all* Box user accounts, including admin and co-admin accounts.
{% endhint %}

Important permission boundary: **a co-admin account cannot back up admin or other co-admin accounts, even when using As-User impersonation.** If you're setting up backup with a co-admin credential and some admin/co-admin mailboxes aren't showing up as backed up, this permission limit — not a misconfiguration — is the likely reason. You need a true Admin account connected to cover every account in the org.

## Setting up the backup task

1. In the backup portal, click **+ Add Backup Task**.
2. Choose **Box**.
3. Name the backup task (you can rename it later).
4. Click **Authenticate in Box**, and when redirected to the Box authorization page, sign in with your **admin or co-admin** account.
5. Click **Grant access to Box** to allow the backup service to begin backing up your data.

You'll land on the Backup Task page, where you can adjust settings and activate backup for individual Box users.

## Backup frequency and retention

{% hint style="warning" %}
The Box-specific backup task settings (schedule options, indexing, retention period, datacenter selection) weren't included in the source documentation available for this page — only the initial setup flow was. Based on how Augmentt's other backup products (Salesforce, Microsoft 365) on this same backup platform are configured, Box backups likely follow the same pattern: a configurable **Daily / Every 3 Days / Weekly** schedule, retention held for as long as the subscription stays active (with a defined retention window available on request), and a backup datacenter fixed at signup. Treat this as a reasonable expectation, not a confirmed fact, until verified in the Box task's own settings screen or with support.
{% endhint %}

## Restoring data

{% hint style="warning" %}
Box-specific restore steps (granular file/folder restore vs. full account restore, and how to search within a backup) were not part of the source material for this page. Confirm the current restore flow directly in the backup portal, or with support, before walking a customer through a live recovery.
{% endhint %}

## Pricing at scale

If a Box org has a large volume of data to back up, standard per-user pricing may not apply. Enterprise pricing applies once an account has **more than 10 TB of Box storage** to back up — this has come up directly from partners moving large accounts (15–16 TB in one real case) onto Box and needing a backup quote. If a customer's Box org is in that range, get an enterprise pricing estimate rather than quoting the standard per-user rate.

## Common limitations

* **Co-admin accounts can't back up other admin/co-admin accounts**, even with As-User impersonation enabled — you need a genuine Admin account connected to guarantee full org coverage.
* Standard per-user backup pricing has a **10 TB** ceiling before enterprise pricing applies.

## Troubleshooting

| Symptom                                                             | Likely cause                                                                                                                                      | What to do                                                                                                        |
| ------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------- |
| Some admin/co-admin Box accounts aren't being backed up             | The connected account is a co-admin, which can't back up other admin/co-admin accounts even with As-User enabled                                  | Reconnect the backup task using a true Admin account                                                              |
| Backup task shows **Disconnected**                                  | The Box authentication token has expired or access was revoked                                                                                    | Reopen the authentication dialog on the task and reauthorize with an admin/co-admin Box account                   |
| Customer with a very large Box org (10TB+) asking about backup cost | Standard per-user pricing doesn't apply above 10 TB                                                                                               | Request an enterprise pricing quote rather than the standard rate                                                 |
| Can't log in to the backup portal via the link in Augmentt          | Backup portal login is separate from Augmentt credentials; partner vs. customer login sections are easy to confuse across multiple client tenants | Confirm which login role was provisioned and reset the backup-portal password directly, not the Augmentt password |

{% hint style="warning" %}
Because the Box-specific settings and retention documentation weren't available for this draft, treat any numeric specifics beyond the 10 TB pricing threshold and the co-admin permission limit above as unconfirmed until checked against the live Box backup task settings or support.
{% endhint %}


---

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